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นโยบายความเป็นส่วนตัว

คุณภาพ และ มาตรฐานของเจวีเค

เจวีเค ได้รับการรับรองระบบมาตรฐานคุณภาพ ISO 9001:2015 และเป็นสมาชิกขององค์กร FIDI (Fédération Internationale des Déménageurs Internationaux) หรือสมาคมผู้ให้บริการขนย้ายระหว่างประเทศ ซึ่งเป็นองค์กรที่ให้การรับรองคุณภาพกับบริษัทที่ผ่านมาตรฐานสากลเพียงรายเดียว ที่เป็นที่ต้องการของบริษัทข้ามชาติ โดย เจวีเค ได้รับประกาศนียบัตรขั้นสูงสุด คือ FAIM/ISO ซึ่งจะให้กับบริษัทที่ได้รับการรับรองมาตรฐานระบบ ISO ด้วยเท่านั้น

นอกจากนี้ เจวีเค ได้รับการขึ้นทะเบียนเป็นผู้ผลิตวัสดุบรรจุภัณฑ์ไม้ตามข้อกำหนดของ IPPC ซึ่งเป็นมาตรฐานในการป้องกันการกระจายตัวของพืชและสัตว์ระหว่างประเทศ และยังเป็นสมาชิกขององค์การขนส่งทางอากาศ หรือ IATA cargo agent อีกด้วย

Code of conduct
  1. for JWD InfoLogistics Public Company Limited and all Companies under JWD Group
  2. Policy
    The Company realizes the importance of conducting business with justice while paying attention to the stakeholders, the society and the environment with morality, ethics and good governance to carry out the operations of the Company with integrity, transparency and fairness. Nevertheless, the Board of Directors’ Meeting No. 3/2557 on April 30, 2014 has resolved a framework of the Corporate Social Responsibility Policy as follows:
    1. To conduct business with fairness
      The Company shall give importance to conducting the business within operate within a fair competition framework under related laws and regulations, which shall be practiced as follows:
      • The Company shall encourage the employees to realize the importance of business practices within a fair competition framework.
      • The Company shall support various public policies which promote fair competition.
      • The Company shall conduct various activities in compliance with the competition laws and rules while providing full cooperation to the government officers.
    2. To strictly follow the Laws
      The Company has policy to strictly conduct the business under the related Laws and Regulations.

    3. Company Policy and Ethics
      1. Company Policy and Ethics
        • The Company shall instill ethical conscience, good values, and positive attitudes for employees to conduct business operations with integrity.

        • Employee must be polite and respect other employee, partner.

        • The Company shall provide an efficient internal control system with proper re-examination and counterbalances.

        • The Company shall encourage the employees, partners, representatives and trading partners to report policy infringement and unfair or unethical practices.

        • The Company must protect the benefit, secret of the company, customer, Information, such as company business, financial, personnel and the customer. personal data must not release without authorization by the Management which must decide carefully and efficiency. Employee must keep information mentioned above secret all the time during employing or after resign, in case the Company found any leakage of the secret information by any employee, that employee agrees to pay the Company for any damage that arises.

        • Must carefully use of Company assets to protect from any damage, and will not use company asset for employee own benefit or other party benefit that is not related to JWD group of companies.

        • The Company shall implement the anti-corruption program to include risk analysis throughout the supply chain and shall refrain from actions which may demand for, accept or propose assets or other benefits which may promote illegal practices or duty omission.

        • To rule the employee with fairness and no bias and protect staff from any harassment in the organization.

        • Ready to work as a team and willing to respect the comment from another employee.

        • To follow, support and direct the employee to obey the IT Policy, and Company’s Data Protection policy.

      2. Forbidden to do
        • Do not do personal work during working hour.

        • Conduct business as same as the Company business, to compete with the Company.

        • Act that can scandalize to Company reputation.

        • Use of fake message or conceal any information that should report to the Company

        • Work with carelessly that may cause damage to the Company, customer property and asset.

        • Disguise the truth in order to fine own benefit which may directly or indirectly cause damage to the Company name and reputation.

        • Obstruct or act anything to against the order of the Company or do any illegal things.

        • Do against the criminal laws.

        • Intentional or unintentional to disclose salary, increasing rate of your own wages and or other staff.

        • Ask or agree to accept money or gift from customer, vendor, partner, competitor or other person that deal with the Company or receive entertain that over the proper amount, except traditional gift or normal business entertain that not over 3,000.- Baht.

        • Intend to do cartel by making agreement with the competitor to promote quotation or assist the competitor to promote their quotation.

        • Use the wrong information to illegally change the report, forms, accounting number or any information for own benefit.

        • Bribe the government, partner, vendor directly or indirectly through the third party which against the Company policy.

        • Paid or intentionally conduct the business to make other misunderstanding the Company ethics.

        • Become a person with overwhelming debt or bankruptcy.

        • Not protects the Company’s rights on intellectual property.

        • Copy works of the Company’s rights for own benefit.

        • Act to illegally seeking owns benefit

        • Use someone not in the Purchasing Department to ask for gift, money, supporting from vendor, customer.

        • Neglect allows anyone to seek benefit or enter or disrupt computer program, data, and computer network without an approval by the Company or insist or allow downloading any copycat license program to the systems.

    4. Anti-Corruption Policy
      The Company intends to conduct business with transparency, adheres to good corporate governance, maintains the benefits of all stakeholders and provides an anti-corruption policy, while supporting activities which enhance and foster the executives and employees to conduct business operations in accordance with related laws and regulation.
    5. Respect for Human Rights
      The Company has a policy to treat all stakeholders, i.e., the employees, the directors, the shareholders, the investors, the clients with fairness and without bias for or against any person due to the similarities or differences in nationality, religion, sex, age or any matter.
    6.  Fair Treatment for Labor
      The Company gives importance to equal treatment to all employees while providing work opportunities, remuneration, welfare, appointment and removal, and performance development along with moral improvement under the following guidelines:
      • The Company shall respect the right to work in accordance with the principles of human rights without bias, discrimination, exclusion or prejudice in employment.
      • The Company shall provide social protection and good working conditions for the employees, that is, measures for treatments of the employees shall be clearly specified and employment conditions shall be fairly determined. Furthermore, the Company has a policy to strictly abide by the Labor Protection Act.
      • The Company shall provide health protection plans and safety in the workplace by promoting and adhering to the standards of operations of the Company to prevent accidents which may occur during operations.

Date 30 July 2020

Mr. Charvanin Bunditkitsada
Chief Executive Officer
JWD InfoLogistics Public Company

Last update: January 2023

Corporate Sustainability

The Company conducts its business with responsibility and fairness. Therefore, the Company places importance on the principles of Corporate Sustainability which will enhance the Company’s competitiveness and business efficiency by aiming at achieving sustainable and stable growth in order to increase value to the Company, its shareholders, and stakeholders for the long run. Therefore, the Director and Management has established the principles of good corporate sustainability as guidance for the management and employees as 3 main pillars: –

  • Environmental
  • Social
  • Governance

Environmental

The earth’s climate is predicted to change because human activities are altering the chemical composition of the atmosphere through the buildup of greenhouse gases-primarily carbon dioxide, methane, and nitrous oxide. The heat-trapping property of these gases is undisputed. Although uncertainly exists about exactly how earth’s climate responds to these gases, global temperatures are rising.

Environmental problems have become so complex that many individuals feel they can have no effect on them. Problems like oil spills, hazardous waste, loss of rain forests, endangered species, acid rain, the ozone layer, the municipal waste crisis can feel out of our control. At the very least, these problems require group and corporate action or government intervention.

But there are some things the individual can control. Waste reduction and recycling activities can make a difference.

THE BENEFITS OF RECYCLING

  • Recycling Feels Good
  • Recycling Saves Natural Resources
  • Recycling Saves Energy
  • Recycling Saves our Environment
  • Recycling Saves Disposal Capacity and Costs
  • Recycling is Good Business

FIDI has already taken very positive steps to encourage its members to adopt measures that will help in protecting the environment and safe guarding our natural resources. We support FIDI’s initiatives and will promote this policy in the following ways:-

Environmental Policy

  • Comply or ensure compliance with all relevant laws and regulations related to the environment by considering the impact that may occur to natural resources and the environment and regularly monitor and evaluate environmental performance reports.
  • Create a culture within the Company and instil in all levels of employees’ a conscience of responsibility on the environment and sustainable and efficient use of resources and energy e.g. reduce paper consumption, encourage double-sided paper consumption, turn off power when not in use, promote water conservation, and maintenance of office & warehouse equipment and vehicles etc.
  • Support provision of knowledge and training for staff regarding the environment. Encourage all monitoring measures along with substitution measures to sustainably reduce environmental impact.
  • Participate in transactions with trade partners that are environmentally friendly. Buy products or use alternatives that are less toxic or, preferably, non-toxic to get the job done.
  • Encourage our customers to accept recycled and reusable packing materials, wherever possible.
  • Combat paper wastage & recycle waste paper reusing as packing material.
  • Wherever possible, encourage customers to loose load shipments into shipping line container instead of using wooden lift vans, thereby saving our forests, a very important natural resource.
  • Ensure proper disposal of debris and waste, in accordance with the best practices.

The company will communicate the Environmental Policy with the employees in the orientation on the first day of work, set it to be one of the topics in the morning talk meeting every month and update version to all staffs through the internal public relations board at all area within the company.

Social

Employees are the most valuable resource of the Company and is a key to success of the Company’s growth. Therefore, the Company establishes policies to treats employees fairly in terms of appropriate remuneration, welfare benefits and safety and good work environment as well as opportunities for advancement in the Company. Policy and guidelines for treatment toward employees are as follows:

  1. Treat employees with respect for their honor, dignity and human rights and protect employees’ information.
  2. Strictly comply with rules and regulations in relation to labor law and rules or regulations regarding employees.
  3. Promote diversity, equal employment opportunity without discrimination of skin color, race, religion, physical disability, and any other personal traits or status that are not directly related to the undertaking of the assigned work.
  4. Support and give importance to knowledge and training to equally enhance skills and competency of employees which are beneficial for career advancement depend on the potential of each employee according to the vision, mission, and strategy of the Company e.g. professional skills development, importance of safe working environment etc. In addition, the Company arranges seminar and training on good corporate governance, business ethics and anti- corruption to all employees which must be strictly.
  5. Promote participation of employees to propose or set working guidelines and assist in development of the Company as well as be open to suggestions and recommendations from all employees regardless of their levels.
  6. Give remuneration of various types to employees fairly, appropriately, and according to their knowledge, competence, experience, positions, responsibilities, and individual performance which are taken into consideration in line with the operating results of the Company both short and long term e.g. annual bonus and annual raise according to their performance.
  7. Provide appropriate welfare and other benefits for employees such as group life insurance and health insurance, provident funds, and annual health check-ups etc.
  8. Arrange a communication channel for employees to submit complaints and any recommendations related to work which will be taken into consideration and action will be taken for the overall benefit and relationship of all parties.
  9. Promote participation of employees regarding corporate social responsibility activities of the Company.
  10. Provide necessary facilities as well as a good working environment by taking sanitation and the safety of employees into consideration in order to improve the quality of employee work life e.g. Annual Basic First AID and CPR course practice for employee, annual fire drills and fire evacuation practice for employee, drinking water sanitation tests, air filter replacement and manage resting area and maintain clean toilets for employee etc.

Governance

The Company conducts its business with responsibility and fairness. Therefore, the Company places importance on the principles of Good Corporate Governance which will enhance the Company’s competitiveness and business efficiency by aiming at achieving sustainable. Therefore, the Directors has established the principles of good corporate governance as guidance for the management and employee. The Board of Directors conducts business with adherence to integrity and fairness by establishing regulations regarding the code of conduct of the business in order to guide the function of the Board, management teams and employees to work with care and honesty along with adherence to business ethics and other laws and regulations. The Board of Directors arranges mechanisms to prevent any business conflict of interests to effectively and efficiently achieve the Company’s mission. In this regard, the Company encourages all directors, executives, and employees to study and strictly follow the code of conduct. Besides direct internal communication to the employees regarding the Handbook, the external stakeholders including shareholders, investors, and interested parties have access the Handbook via the Company’s website.

Code of conduct
for JWD InfoLogistics Public Company Limited
and all Companies under JWD Group

  1. Policy
    The Company realizes the importance of conducting business with justice while paying attention to the stakeholders, the society and the environment with morality, ethics and good governance to carry out the operations of the Company with integrity, transparency and fairness. Nevertheless, the Board of Directors’ Meeting No. 3/2557 on April 30, 2014 has resolved a framework of the Corporate Social Responsibility Policy as follows:
    1. To conduct business with fairness
      The Company shall give importance to conducting the business within operate within a fair competition framework under related laws and regulations, which shall be practiced as follows:
      • The Company shall encourage the employees to realize the importance of business practices within a fair competition framework.
      • The Company shall support various public policies which promote fair competition.
      • The Company shall conduct various activities in compliance with the competition laws and rules while providing full cooperation to the government officers
    2. To strictly follow the Laws
      The Company has policy to strictly conduct the business under the related Laws and Regulations.
    3. Company Policy and Ethics
      1. Company Policy and Ethics
        • The Company shall instill ethical conscience, good values, and positive attitudes for employees to conduct business operations with integrity.

        • Employee must be polite and respect other employee, partner.

        • The Company shall provide an efficient internal control system with proper re-examination and counterbalances.

        • The Company shall encourage the employees, partners, representatives and trading partners to report policy infringement and unfair or unethical practices.

        • The Company must protect the benefit, secret of the company, customer, Information, such as company business, financial, personnel and the customer. personal data must not release without authorization by the Management which must decide carefully and efficiency. Employee must keep information mentioned above secret all the time during employing or after resign, in case the Company found any leakage of the secret information by any employee, that employee agrees to pay the Company for any damage that arises.

        • Must carefully use of Company assets to protect from any damage, and will not use company asset for employee own benefit or other party benefit that is not related to JWD group of companies.

        • The Company shall implement the anti-corruption program to include risk analysis throughout the supply chain and shall refrain from actions which may demand for, accept or propose assets or other benefits which may promote illegal practices or duty omission.

        • To rule the employee with fairness and no bias and protect staff from any harassment in the organization.

        • Ready to work as a team and willing to respect the comment from another employee.

        • To follow, support and direct the employee to obey the IT Policy, and Company’s Data Protection policy.

      2. Forbidden to do
        • Do not do personal work during working hour.

        • Conduct business as same as the Company business, to compete with the Company.

        • Act that can scandalize to Company reputation.

        • Use of fake message or conceal any information that should report to the Company

        • Work with carelessly that may cause damage to the Company, customer property and asset.

        • Disguise the truth in order to fine own benefit which may directly or indirectly cause damage to the Company name and reputation.

        • Obstruct or act anything to against the order of the Company or do any illegal things.

        • Do against the criminal laws.

        • Intentional or unintentional to disclose salary, increasing rate of your own wages and or other staff.

        • Ask or agree to accept money or gift from customer, vendor, partner, competitor or other person that deal with the Company or receive entertain that over the proper amount, except traditional gift or normal business entertain that not over 3,000.- Baht.

        • Intend to do cartel by making agreement with the competitor to promote quotation or assist the competitor to promote their quotation.

        • Use the wrong information to illegally change the report, forms, accounting number or any information for own benefit.

        • Bribe the government, partner, vendor directly or indirectly through the third party which against the Company policy.

        • Paid or intentionally conduct the business to make other misunderstanding the Company ethics.

        • Become a person with overwhelming debt or bankruptcy.

        • Not protects the Company’s rights on intellectual property.

        • Copy works of the Company’s rights for own benefit.

        • Act to illegally seeking owns benefit

        • Use someone not in the Purchasing Department to ask for gift, money, supporting from vendor, customer.

        • Neglect allows anyone to seek benefit or enter or disrupt computer program, data, and computer network without an approval by the Company or insist or allow downloading any copycat license program to the systems.

    4. Anti-Corruption Policy
      The Company intends to conduct business with transparency, adheres to good corporate governance, maintains the benefits of all stakeholders and provides an anti-corruption policy, while supporting activities which enhance and foster the executives and employees to conduct business operations in accordance with related laws and regulation.
    5. Respect for Human Rights
      The Company has a policy to treat all stakeholders, i.e., the employees, the directors, the shareholders, the investors, the clients with fairness and without bias for or against any person due to the similarities or differences in nationality, religion, sex, age or any matter.
    6.  Fair Treatment for Labor
      The Company gives importance to equal treatment to all employees while providing work opportunities, remuneration, welfare, appointment and removal, and performance development along with moral improvement under the following guidelines:
      • The Company shall respect the right to work in accordance with the principles of human rights without bias, discrimination, exclusion or prejudice in employment.
      • The Company shall provide social protection and good working conditions for the employees, that is, measures for treatments of the employees shall be clearly specified and employment conditions shall be fairly determined. Furthermore, the Company has a policy to strictly abide by the Labor Protection Act.
      • The Company shall provide health protection plans and safety in the workplace by promoting and adhering to the standards of operations of the Company to prevent accidents which may occur during operations.

Mr. Charvanin Bunditkitsada
Chief Executive Officer
JWD InfoLogistics Public Company

The company will communicate the Corporate Sustainability with the employees in the orientation on the first day of work, set it to be one of the topics in the morning talk meeting every month and update version to all staffs through the internal public relations board at all area within the company.

Data (Privacy) Protection POLICY

Your privacy is important to JVK International Movers Ltd. Please read the following privacy policy to understand how we collect, use, disclose and protect the information that you provide to us, in compliance with the FIDI FAIM standard V3.1.

In the course of serving you, JVK International Movers Ltd. may obtain your personal information. Acquiring this information enables us to provide the highest level of service to you, but at the same time we acknowledge and respect the privacy rights of individuals relating to
personal information.

Our Privacy Policy outlines the personal information we may collect from you, the purposes for which we use this information, the circumstances in which we may share the information, and the steps we take to safeguard the information to protect your privacy.

THE INFORMATION WE COLLECT

JVK International Movers Ltd collects personal information to understand and meet our customers and potential customer’s needs and to fulfill our business objectives. This information is collected by various sources including information provided by its customers, agents other representatives or any third party agents authorized to act on behalf of JVK International Movers Ltd.

Personal Information may include your name, address, email address, phone number, identification number, passport details, date of birth, Job or Title and may also include financial information, such as credit card or other bank account data, or any other data provided related to the performance of moving, storage, relocation or other associated services. However, JVK International Movers Ltd. limits its collection of Personal Information to that which is necessary for its intended purpose and thus does not collect any information that is not relevant to the business or objectives in delivering approved services.

When you visit our website www.jvkmovers.com your browsing information (your browser type and the pages of the website that you visit) will be collected.

THE USE OF YOUR PERSONAL INFORMATION
  1. Your personal information will allow us to provide and manage your required needs. It
    will also enable us to analyze the information we collect so that we can administer,
    support, improve and develop our services. This use of information may include:
  2. Enable your access to and use of the website services
  3. Supply to you services that you purchase from JVK
  4. Send to you statements and invoices
  5. Collect payment from you
  6. Send you marketing communications
  7. Provide the moving, relocation, transportation or storage services requested.
DISCLOSURE OF PERSONAL INFORMATION

JVK International Movers Ltd does not share your personal information with any third parties except as disclosed in this policy.

We may provide personal information to our sub-contractors and Global moving partners (which shall be bound by privacy obligations) in order to facilitate and carry out authorized services.

We will not otherwise share, sell or distribute any of the information you provide to us without your consent, except subject to the categories listed below.

  1. Any person to whom we are compelled or required to do so under law or in response to a legitimate instruction from a government agency
  2. Government entities, courts or other entities, such as in response to summons or other legal or regulatory processes, or to protect against fraud
  3. Pursuant to an order of a court of competent jurisdiction
  4. Where applicable, third parties who provide related services or products in connection with our business
  5. Government agencies, statutory authorities and industry regulators
  6. Our sub-contractors or third party service or product providers as may determine to be necessary or appropriate
  7. To debt collection agencies to assist with collection of overdue or unpaid debts due to JVK International Movers Ltd.
SECURITY

Personal information is stored in a combination of paper and electronic files. Personal information held by JVK International Movers Ltd. is not accessible publically. We take reasonable measures to protect personal information against the loss, misuse and alteration of the information under our control.

  1. We maintain physical, electronic, and procedural guidelines to protect your Personal Information
  2. We assess our security standards and procedures from time to time to protect against unauthorized access to Personal Information.
  3. We store Personal Information only as long as needed for legitimate business purposes, or as required by contractual or legal requirements.
  4. We limit access to Personal Information on need to know basis only that is required to provide services to our customers.

JVK International Movers Ltd will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by. encryption technology.

JVK International Movers Ltd makes no representations or warranties with regard to the sufficiency of these security measures. JVK International Movers Ltd td shall not be responsible for any actual or consequential damages that result from a compliance breach of this Privacy
Policy due to a security breach or technical malfunction.

CHOICE AND CONSENT

By engaging JVK International Movers Ltd, you willingly authorize the collection, use, retention and disclosure of your personal information to JVK International Movers Ltd. and 3rd parties within the Supply Chain for the purpose of performing your relocation. You may choose not to allow the sharing of your Information with third parties (“Optout”). If you Opt-out of the sharing of your Information, JVK International Movers Ltd. will be unable to provide services to you. Your option allowing or denying the information to be shared may be changed at any time by contacting Head Office at thailand@jvkmovers.com

ACCESSING INFORMATION

Under the Data Protection Act you have the right to request a copy of the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and up to date, by contacting Head Office at thailand@jvkmovers.com , or writing to us at: 36 Krungthep Kreetha Road, Hua-mark, Bangkapi, Bangkok 10240 THAILAND

COOKIES

When you visit our website we may use cookies to collect certain browsing information about your use of the JVK International Movers Ltd. website. A cookie is information that a website stores on your computer’s hard drive so that it can remember something about you at a later date. Cookies are commonly used on the Internet and do not harm your computer. The cookies used on our website do not collect any personal information about you that others could read or access.

The cookies used on our website help us to understand the popular paths that user’s take to our site, which in turn helps us to improve the user experience and further enhance our site.

CHANGES TO OUR PRIVACY POLICY

JVK International Movers Ltd reserves the right to change this Privacy Policy at any time by posting the revised policy on the website. If such amendments affect how JVK International Movers Ltd use or disclose personal information already held by us in a material way, we will obtain consent.

This Privacy Policy was last updated as of July 2022. Your continued use of the website signifies your consent to this Privacy Policy.

If you have any questions or feedback concerning JVK International Movers Ltd. Privacy Policy, please contact Head Office at thailand@jvkmovers.com

if you withdraw consent, we may not be able to assist in any insurance claims, and this could affect the efficiency in which your removal is processed.

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exemptions apply. All requests should be made to our Vice President: orawan@jvkmovers.com Reviewing Data Privacy Protection will do once a year at the QMR Management Meeting in January of each year and must communicate an update version to all staffs.

Last update: January 2023

ANTI-BRIBER, MONEY LAUNDERING, AND CORRUPT PRACTICES

AS a valued service provider, you need to be aware that JVK International Movers, Ltd. Is fully comply with and support enforcement of all applicable anti-bribery, money laundering, and corrupt practices laws You, the undersigned, must sign and return (electronic signatures email, or fax copies accepted as originals) this document acknowledging your agreement to be bound by the Anti-corruption Laws and the terms and conditions hereof: however, you agree that your acceptance to perform services referred to you by JVK International Movers, Ltd. shall In and of itself constitute your agreement herewith. You further acknowledge and agree that in connection with the services:

  • You shall comply with the Anti-Corruption Laws and indemnify, hold harmless and defend JVK and clients from and against any violations thereof committed by you, your directors, officers, employees, and service providers (including, but not limited to, your subcontractors, agents, and other intermediaries).
  • JVK has a zero-tolerance policy towards bribery and corruption.
  • JVK is a signatory to the FIDI Anti-Bribery and Anti-Corruption Charter ( https://www.fidi.org/about-fidi/fidis-commitments/anti-bribery-and-anti-corruption-charter ), and by agreeing and committing to this Charter, JVK undertakes to:
    • Never engage in any form of bribery, either directly or through any third party.
    • Never offer or make an improper payment, or authorize an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
    • Never attempt to induce an individual, or a local or foreign official to act illegally or improperly.
    • Never offer, or accept, money or anything of value, such as gifts, kickbacks or commissions, in connection with the procurement of business or the award of a contract.
    • Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favor.
    • Never accept any gift from any business partner if there is any suggestion that a return favor will be expected or implied.
    • Never facilitate payments to obtain a level of service which one would not normally be intitled to.
    • Never disregard or fail to report any indication of improper payments to the appropriate authorities.
    • Never induce or assist another individual to break any applicable law or regulation.
  • You and your directors, officers, employees, and service providers (including, but not limited to, your subcontractors, agents and other intermediaries) shall not, offer, give, promise to give or authorize the giving to any person whosoever (including, but not limited to, private individual, commercial organizations, Public Officials or any political party, official of a political party, or candidate for public office or solicit, accept or agree to accept from any Person, either directly or indirectly, anything of value including, without limitation, gifts or entertainment or facilitation payments, in order to obtain, influence, induce, or reward any improper advantage in connection with the services or any other business transactions involving JVK (the “Anti-Corruption Obligation”).
    • You further agree to have adequate procedure in place to prevent bribery and corruption, in addition to establishing and maintaining an adequate system of internal account controls.
  • You shall agree to complete the necessary Compliance training that will be made available to your organization as a benefit for becoming a valued service provider to JVK. Completion of these Compliance training courses will become a prerequisite prior to engaging or performing any services referred to you by JVK. The training will cover all the relevant topics as described within this Agreement, mainly anti-bribery, antitrust laws, anti-money laundering, and business ethics.
  • Subject to any relevant data privacy or protection law, you shall immediately report to JVK:
    • any request or demand received by you, or any other service provider engaged by you that could amount to a breach of the Anti-Corruption Laws or Anti-Corruption Obligation; or
    • any allegations, proceedings, or investigations relating to bribery, corruption, or money laundering against you and /or your directors, officers, employees, or your service providers (including, but not limited to, your subcontractors, agents and other intermediaries) engaged in connection with the services
  • You shall provide JVK with such further assurances or certificates that JVK may request from time to time and certify annually to JVK, in writing duly signed and authorized by you, that you and your directors, officers, employees, and service providers (including, but limited to, your subcontractors, agents, and other intermediaries) in connection with the service have at all times during the relevant preceding period complied with the Anti-Corruption Laws and Anti-Corruption Obligation. You shall provide such supporting evidence of compliance as JVK may reasonably request including, but not limited to, document or other evidence of payment to third parties including, but not limited to, government departments and customs authorities.

Should you have any questions or concerns regarding JVK International Movers’ policies concerning the above matters, please do not hesitate to contact JVK office, by sending e-mail to thailand@jvkmovers.com

This Anti-bribery, money laundering, and corrupt practices policy are review twice a year by JVK Management, update when necessary, communicated to JVK Staff and available in our IT system as part of internal JVK policies.

Last update: January 2023

JVK Anti-Trust Charter

Introduction

JVK International Movers Ltd. is fully committed to conducting all of our business in a legal and ethical manner.

In compliance with FIDI FAIM requirements, we comply with the FIDI Anti-Trust Charter that fights against Cartels and unfair practices. We comply fully with all other Anti-Trust laws in the countries where we do business. As an affiliate of FIDI we never seek a competitive advantage through unethical, illegal or unfair practices. We are determined to support the fight against cartels, which restrict competition among suppliers to the detriment of customers.

This policy applies to all our employees, directors, consultants, contractors, agents or other person or body acting on our behalf, and extends to all our business dealings and transactions in all countries in which we or our agents operate.

What Is A Cartel A cartel is a agreement, concerted practice or conspiracy among competitors to fix prices, submit collusive tenders, divide or share markets and, more generally, restrict competition.

A cartel is regarded as the most egregious violation of Anti-Trust laws in most jurisdiction, which may lead to the imposition of significant fines as well as, in certain jurisdictions, criminal penalties.

Code of Conduct

By agreeing and committing to the FIDI ATC Charter, we will:

  1. Never make direction or indirect (via third parties including agents, suppliers or customers) contact with an actual or potential competitor, or other third party, the object of which is to engage in cartel behavior.
  2. Never proposes or reach an agreement, whether directly or indirectly, formally or informally, with actual or potential competitors, regarding any sensitive competition relate issues, including:
    • Fixing prices
    • Dividing or sharing markets, customers or territories
    • Rigging a competitive bidding process
  3. Report any indication or initiative of improper anti-competitive business conduct by an actual or potential competitor in accordance with our internal reporting procedure, including but not limited to, reporting to our legal department and/or to the relevant Anti-Trust authorities.
  4. Not to participate in a meeting of a trade association in which sensitive competition related issues are discussed. If such subjects are raised during a meeting, employees must immediately ask for the discussion to end. If not, they must leave the meeting and ask for that to be noted in the minutes.

  5. Ensure that all internal and external correspondence, including e-mails and texts and documents, discussions and public statements do not contain any statements that might be misinterpreted by third parties or Anti-Trust authorities and courts in the context of a potential Anti-Trust investigation.
  6. Maintain independent judgment in pricing or selling of any products and/or services.
  7. Limit any information discussed during commercial negotiations, with or disclosed to competitors or other third parties, to that which is strictly necessary for completing or assessing the transaction.

This Anti-trust Charter is review twice a year by JVK Management, update when necessary, communicated to JVK Staff and available in our IT system as part of internal JVK policies.

Last update: January 2023

Agreement

I confirm that I have read and understood the JVK Anti-Trust Charter. I accept and agree to abide by this Charter and the Code of Conduct, which is included in the FAIM implementation Manual and is available on the JVK website.https://www.jvkmovers.com/en/about-anti-trust-charter

I understand and accept that participating in a cartel, as described in the Charter, in a final decision of a competent authority, is considered as non-compliance with this Anti-Trust Charter.

I understand and accept that non-compliance with this Charter signifies non-compliance with FAIM pre-requirements, which will result in expulsion from the FIDI organization

Acknowledged and Agreed to by:

 

Company name: ……………………………………….

By: …………………………………………………………

Name and Title: ………………………………………..

Date: ………………………………………………………

Supply Chain Procedure

FIDI FAIM QUALITY Requirement on Supply Chain Process

JVK International Movers Ltd. is committed to consistently improve their service quality to meet their customer expectation. It’s included the all aspect of process including to ensure a proper control of our supply chain as per FIDI FAIM quality requirements.

Our supply chain management procedures are defined in our company documented procedures or Quality Manual which addressed the following:-

1. Service Provider Management

(Selection and Approval of Service Providers) Our service providers are carefully selected based on defined criteria as per our documented procedure our Quality Manual. We use “approved vendor list: AVL” to ensure and to maintain high level quality of service for our corporate clients and customers.

Service provider = an individual or entity selected by JVK to provide specific services necessary for customs brokers and any Third party service (electricians, piano specialist, etc.).

The Approved Service Providers are selected on:

  1. Quality level and performance,
  2. Specificities (Fine art for example),
  3. Price
  4. Business and commercial agreements / contracts,
  5. Solvability of the providers.

JVK internal process:

  1. Our move coordinator must provide clear and complete written instructions to our Service Provider, within the time allowed and FAIM deadline, including billing instructions and/or evidence of an on-going contract and written agreements with the clients (private or corporate).
  2. If our move coordinator or/and our crew manager identify a service failure (on Quality performance or deadbeats), he must immediately advise his manager who will investigate on the case resolution and define and active action plan and/or implement corrective measures with involved parties.

The client must be aware of any service failure arising during his household goods shipment, by phone if urgent and by written confirmation / e-mail notification.

The manager may call directly the client and/or our provider who fails in the service, if necessary.

In case of poor service level, deadbeats or unprofessional conduct, the provider will be “blacklisted” on our approved list of service providers to make sure that our staff will not use his services anymore until he can demonstrate that he has acted and implemented corrective measures.

2. Quality Management

As described in our documented Quality Policy, our Quality performance emphasizes on main following elements.

  1. We aim at a total customer satisfaction in all steps of his move, from the beginning / pre-move survey, packing up to the delivery (incl. customer services / claim process (if any).
  2. We seek to build long-term customer relationships through listening to and anticipating customer needs and expectations, and constantly improving the quality of our service aligned with FAIM Standard 3.1 awareness.
  3. Our trained and qualified staff continuously develops their knowledge and their skills for the benefit of all: our customers, corporate accounts, providers, partners, agents, and JVK management. We develop and improve our services through continuous learning and communicatio.
  4. Security and effectiveness are also our priorities at all steps of our operations. Our goal is to mitigate all risks for our clients and his household goods, for JVK Staff and outsourced parties.
  5. By always respecting our ethical values, we adapt our resources to ensure our growth and development and maintain a sound financial base.
  6. All our activities and internal processes are implemented in conformity with our certifications: ISO9001 and with FIDI FAIM Standard 3.1 for Intercontinental Moving Services scope.
  7. We work in an ethical, honest, sound and responsible manner, by fulfilling legal commitments and respecting the environment in a spirit of sustainable development.
3. FAIM Standard Awareness

As a FIDI affiliated company, it is critical that our service provider understand that all moves serviced on our behalf, are performed to the FAIM standard. This is communication to our Supply Chain through the Service Level of Agreement (SLA), e-mail communication and/or FIDI FAIM Quality Requirements as indicated in this document.

4. Escalation Process

JVK commits to take immediately action to handle any issues that might arise in our Supply Chain which will impact to our service standard to our customer, such as, service from Supplier in the Supply Chain does not perform as agreed, i.e. delay, poor quality on the packing material, poor service, non-standard equipment, etc.

The Customer complaint, Quality Checking on packing material, accident by truck/trailer or any other issue must be reported to VP and GM by e-mail within the same day of finding that issue. VP and GM then take action to correct and solve the problem ASAP, also set up the preventive action, assigned the responsibility person to follow up to assure the risk has been eliminate and report the result to VP, GM. In case that issue is jeopardizes to the customer satisfaction then GM must contact the customer to assure that the customer is happy with the corrective. Report this issue in the Management Meeting Review on January and July.

5. Data Privacy Protection Management

We ensure that personal information is collected, used, retained, disclosed, and disposed of, in conformity with the commitments described in our documented Data (Privacy) Protection Policy.

JVK Data (Privacy) Protection Management Procedure includes the following FAIM privacy principles:

  1. Management: We define, document, communicate, and assign accountability for our privacy policies and procedures.
  2. Notice: We provide notice about our privacy policies and procedures and identify the purposes for which personal information is collected, used, retained, and disclosed.
  3. Choice and Consent: We describe the choice available to the individual (private customer or corporate accounts) and obtain implicit or explicit consent with respect to the collection, use and disclosure of personal information.
  4. Collection: We collect personal information only for the purposes identified in the notice.
  5. Use, Retention, and Disposal: We limit the use of personal information to the purposes identified in the notice and for which the individual (private customer or corporate accounts) has provided implicit or explicit consent.
  6. Access: We provide individuals (private customer or corporate accounts) with access to their personal information for review and update.
  7. Disclosure to third parties: We disclose personal information to third parties only for the purposes identified in the notice and with the implicit or explicit consent of the individual.
  8. Security for privacy: We protect personal information against unauthorized access (both physical and logical).
  9. Quality: We maintain accurate, complete, and relevant personal information for the purposes identified in the notice.
  10. Monitoring and Enforcement: We monitor compliance with JVK privacy policies and procedure and how our procedures address privacy related complaint and disputes (with escalation Procedure).
6. Anti-bribery and Anti-corruption Management

JVK International Movers Ltd. mitigates the risk of bribery and corruption in our Supply Chain.

We demonstrate our commitment to a zero tolerance approach of bribery and corruption by signing the FIDI ABC Chapter that relates the following minimum topics:

  1. Risks: We perform risk assessment towards our Supply Chain to mitigate the risk of Bribery and Corruption. The Risk Evaluation Form will be sent to the vendor on AVL List at least once a year and request the vendor to send the Evaluation Form back to the VP only by register post or by e-mail. The vendors are well communicated to report any complaint arises from any of JVK staff,Purchasing Officer direct to the VP or GM for investigation, the complaint is considering secret and VP & GM will not release information to the relevant staff.
  2. Due Diligence: We take appropriate due diligence steps towards our Supply Chain to mitigate the risk of Bribery and Corruption
  3. Communication: We communicate our procedure to our Supply Chain to mitigate the risk of Bribery and Corruption, by a link in our e-mail and/or in our working/shipping instruction document.

Mitigation of Risk through reducing probability and impact

JVK International Movers’ management is committed from a top-down and transparent approach, all bids and dealings can be openly viewed by the prepare of the quotation/bid and the senior management. Any out-of-the ordinary sightings, example extreme high profit margins, or extreme high closing ratio can be flagged up for scrutiny. This would mitigate such practices in the organization. Any extreme large bids would have to be brought to Managements attention. Payment to the supplier on AVL list must be paid by cheque, e-payment to the bank account under name of that supplier as shown on AVL only, no cash or split payment to 3rd party. Official receipt, VAT receipt must be issue to JVK.

What is Bribery?

Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for action. It is illegal, and it is a breach of trust.

A bribe is an inducement or reward offered, promised or provided in order to gain a commercial, contractual, regulatory or personal advantage.

JVK Management and FIDI will not tolerate Bribery

Corruption, bribery or attempted bribery is unacceptable. This applies whether offering a bribe, or accepting a bribe. It is against our core values of conducting business to the highest legal, moral and ethical standards.

Bribery and corruption are covered by various international laws and statutes. These laws require companies, including FIDI Affiliates, to have rigorous, pro-active measures in place to detect and prevent corrupt practices.

ABC Charter Statement

We, as FIDI Affiliates, commit to legal and ethical behavior and refrain from doing anything that will harm the interests of JVK, FIDI and its affiliates, clients or corporate accounts, supply providers. JVK, FIDI and its Affiliates, will take steps to ensure they are fully aware of applicable regulations and will monitor their employees and business partners to ensure full and continual compliance.

Legal compliance

JVK and FIDI Affiliates will ensure that they are aware f all applicable laws countering bribery and corruption in all the jurisdictions in which they operate, and that they will obey and uphold those laws.

We, as a FIDI Affiliated company, have to ensure that we are aware of, and are complying with, applicable laws.

Ethic behavior

As a demonstration of is commitment, FIDI and its Affiliates will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate.

We, as a FIDI Affiliated company, have to ensure that we are aware of, and are complying with a zero-tolerance approach to bribery and corruption.

Commitment to the values of FIDI

This ABC Carter is formally integrated in the FAIM Quality Standard 3.1 By agreeing and committing to this Charter, JVK and all FIDI Affiliates, undertake to:

  1. Never engage in any form of cartel, bribery, either directly or through and third party.
  2. Never offer or make an improper payment, or authorize an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
  3. Never attempt to induce an individual, or a local or foreign official to act illegally or improperly.
  4. Never offer, or accept, money or anything of value, such as gifts, kickbacks or commissions, in connection with the procurement of business or the award of a contract.
  5. Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favor.
  6. Never accept any gift from any business partner if there is any suggestion that a return favor will be expected or implied.
  7. Never facilitate payments to obtain a level of service that would not normally be entitled to.
  8. Never disregard to fail to report any indication of improper payment to the appropriate authorities.
  9. Never induce or assist another individual to break any applicable law or regulation.

This Supply Chain procedure is review at least once a year by JVK Management, update when necessary, communicated to Supply Chain and JVK employees, available in our IT system as part of internal JVK policies.

Last update: January 2023